iOS 8 Update Debacle

Apple-Breaks-Silence-Comments-on-Rough-WeekAfter the iOS 8 release was rife with issues, and predictably so, users have been anxiously awaiting an update from Apple that would bring a solution to all their problems. Apple fans and iDevice users rejoiced when Apple released iOS 8.0.1 this week. However, shortly after it release Apple performed a completely unexpected and never before seen maneuver when it pulled the update from the iTunes store. Users had begun complaining about a variety of issues, chief among them were frequent dropped calls and issues with the Touch ID feature on the iPhone 5S and later, though the issues were particularly an issue on the new iPhone 6 and iPhone 6 Plus. After pulling iOS 8.0.1 and urging users to restore to iOS 8.0, Apple has worked quickly to release iOS 8.0.2 which it now assures customers will solve the glitches. HealthKit is now up and running and download times for the new firmware are no longer 15-25 hours, but a more reasonable few minutes depending on your Internet speed. Apple apologized for the mess of an update and quickly released iOS 8.0.2 late Thursday. Apple apologized “for the great inconvenience experienced by users” and stated that they had worked “around the clock” to fix the issue.

 iPhone 6 Plus Bendgate

Just one week after the iPhone 6 Plus was released in store and began to arrive on doorsteps across the world, users were taking to social media that complain that the larger iPhone 6 Plus was bending in their pockets. This issue was catapulted into the national spotlight when a video showing a man bending the iPhone 6 Plus with his bare hands went viral. Just as with the iOS glitches, Apple uncharacteristically broke its silence on the matter.

 They released a statement saying,

 “Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use. With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.” Apple went so far as to invite select members of the media inside their iPhone torture room, a top secret building where Apple devices are tested for physical integrity. The last time a journalist saw the inside of this building was in 2010 when the iPhone 4 suffered its infamous antenna issue, and Steve Jobs gave a tour of the facility to show off the rigorous testing that iPhones endure before release. It has been a tough week for Apple, their stock was down during the week as the iOS issue, delay of HealthKit, bending problems, and perhaps the commentary from a normally tight-lipped company began to worry investors.