A perhaps not often discussed bug is reaching the limelight now as Apple offers a fix for affect users around the world. iMessage, the service provided by Apple to iPhone users that allows image and text messages to be sent through data without using your providers text plan, seems to hold on a little too tightly to it’s participants. There has been an issue where users who have purchased a non-Apple phone after using iMessage, whether through an upgrade, or because they’re iPhone’s were lost, stolen, or broken, have been unable to receive their text messages on the new device. It appears that consumers cell phone numbers are staying registered with iMessage even when they are no longer using an iPhone, causing headaches for a number of ex-Apple customers iphone repair
iMessage Causing Headaches
Today, Apple released an online tool allowing users who have replaced their iPhones to deregister their phone number with Apple. Currently the only recourse has been to place their SIM card back in their old iPhone and turn of iMessage manually. This solution of course was and is no help to those who no longer have access to their old iPhone’s. This seems to be more of a Band-Aid than a permanent solution to the bug that iMessage has built into it. For now users will have to contend with the online workaround and hope that in future generations customers will be able to easily transfer to other devices without having to de-register their numbers online. As usual in this country issues that range from inconvenience to injustice end up being handled in a litigious fashion. Over the summer an ex-Apple user filed a lawsuit that it hoped to turn into a class-action over claims that Apple was withholding text messages intended for the users Samsung phone from their friends Apple devices. She was seeking damages up to $5 million , with the lawsuit reading “Unbeknownst and undisclosed to Plaintiff, however, once she decided to replace her iPhone 4 device with a Samsung Galaxy S5, Apple’s iMessage service and Message application still acted so as to not deliver incoming text messages sent to her by Apple device users to her same cellular telephone number, but that was now associated with a non-Apple device.” Should the suit be successful or should others join the class-action the damages could exceed the $5 million figure. Apple has not commented on the lawsuit, which reaches further in it’s comments saying, “So pervasive is the problem that a number of public Internet fora have been launched where former Apple device owners have posted their experiences and complaints online in the hope of getting the matter resolved.” The suit is claiming damages based on the fact that consumers are paying their wireless providers for a service they are not receiving. For anyone who has been affected by this bug, here is the link provided by Apple to de-register your non non-iPhone phone number.